Hugo Chappe
Work Services About Contact

From the first workshop
to the shipped product.

Find out what's broken, redesign a critical journey, or bring scattered screens back together. Here's everything I can take on, and how we'd work.

Tell me about your project See case studies

What I can do for your product

Research, structure, design, systems. Pick one, or all of them.

Workshops that settle debates

I get product, engineering and leadership in one room, and turn half a day of discussion into decisions everyone signs off on.

User research

Interviews, user tests, surveys and shadowing. Only what we need to decide.

Reading your data

What your analytics already say, where the funnel leaks, and what the numbers can't tell you.

Information architecture and flows

The journey mapped, the structure defined, the design backlog prioritised.

Interface design and prototypes

From quick wireframes to polished, interactive prototypes you can click through.

User testing and iteration

Each design is tested with real users before it ships, then reworked. At Goldcar, the new booking flow reached a 92% task success rate in testing.

Design systems

Tokens and components named to last, documented so developers and code-generation tools can build from them.

Handoff and front-end reviews

The design isn't done when the mockup is approved. I review what developers build until it matches.

Coded prototypes and AI, used with care

When clicking beats describing, I prototype in code. AI speeds up synthesis and production, never replaces the users. See how I built this portfolio.

How a project runs

Wide at first, to find the real problem. Narrower as we define it. Then short loops of design and testing, and a system your team can build on.

01

Discovery

Find pain points, detect opportunities

Search and explore
  • Stakeholder alignment and research preparation workshops
  • Interviews, user tests, surveys, shadowing
  • Analysis of the data already available
02

Consolidation

Define the journey, the target vision, the flows and features

Refine and define
  • Experience mapping
  • Information architecture and user flows
  • Prioritised tasks and design backlog
03

Prototype & Test

Design the solutions and check they answer real needs

Produce and iterate
  • Collaborative ideation workshops and quick wireframes
  • Design reviews
  • Visual and emotional design
  • Prototyping
  • User testing and iterations
04

Systemization

Build a product ecosystem that scales

Structure and deliver
  • Design system formalisation
  • Developer handoff
  • Front-end reviews with developers

All four phases, or just one

A project, end to end

One product or one critical journey, from discovery to the front-end review. We agree on what success looks like before we start.

Embedded in your team

A few days a week, for a few months. I take a scope inside your squad and work with your tools and rituals.

Just the phase you need

A discovery to find what's really broken, a round of user tests, or a design system to bring your screens back together.

Tell me what's not working

A 30-minute call, no preparation needed. If I'm not the right fit, I'll tell you in that call.

Book a call

Based in Bordeaux. On site across Nouvelle-Aquitaine, remote across France.